Privacy Policy

We are committed to ensuring that all information you provide to Boss Workwear is treated confidentially and protected in accordance with this policy and applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

We may change this policy from time to time. We recommend that you review this page periodically so that you are aware of the current policy. If we make material changes, we will take reasonable steps to bring them to your attention where required by law.

1. Information that we collect

We may collect the following kinds of information when you use our website or place an order, including:

• name, email address, mailing or delivery address, and phone number;
• preferences and interests you choose to share with us;
• other information relevant to customer surveys, promotions, or offers (where you choose to provide it).

2. Information usage

We treat your information as confidential and use it only for legitimate business purposes, including:

• internal record keeping and administration;
• processing, fulfilling, and delivering your orders;
• providing the services you request (for example, quotes, account access, or customer support);
• understanding your needs and improving our products and services;
• sending promotional communications about new products, special offers, or other information we believe may interest you, where permitted by law (you may opt out of marketing in accordance with any unsubscribe mechanism we provide).

If you believe that any information we hold about you is incorrect, incomplete, or out of date, please contact us as soon as possible at sales@bossworkwear.au (or via our Contact us page). We will take reasonable steps to correct information we agree is inaccurate, incomplete, or outdated.

3. Cookies and similar technologies

Cookies are small pieces of data stored on your browser. They are often used to remember preferences, maintain sessions, and understand how visitors use a website.

You can choose to accept or decline cookies. Most browsers accept cookies by default; you can usually change your settings to refuse some or all cookies. If you disable cookies, some parts of our website may not function as intended.

We may receive, collect, and store information you enter on our website or provide to us in other ways. This can include technical data such as the Internet protocol (IP) address used to connect your device to the Internet, login information where you have an account, and device and connection information. We may also collect purchase history and, where you provide it, communications, feedback, product reviews, and profile details.

We may use third-party analytics tools (for example, Google Analytics or similar services) to measure traffic, session duration, page interactions, and navigation patterns. These tools may use cookies or similar technologies in accordance with their own policies.

Where you make a payment through our website, payment details are handled by our payment service providers. We do not store full card numbers on our own servers; card data is processed in line with the provider's PCI-compliant environment.

3.1 How we collect information

When you conduct a transaction on our website (for example, placing an order or requesting a quote), we collect personal information you give us, such as your name, address, and email address. We use that information for the purposes described in this policy and at the point of collection.

3.2 Purposes of collection (personal and non-personal information)

We collect personal and non-personal information for purposes that include:

• to provide and operate our services and website;
• to provide customer assistance and technical support;
• to contact you with service-related notices and, where permitted, promotional messages (which you may opt out of where required);
• to create aggregated or de-identified statistical information to help us and trusted partners improve our services (where that information no longer identifies you);
• to comply with applicable laws and regulations.

4. Security

We implement reasonable security measures designed to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Access to systems that hold personal information is limited to people who need it for their role and who are bound by confidentiality obligations.

No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and to protect your account credentials.

5. Disclosure of information

Where necessary to operate our website, process payments, deliver orders, or provide services to you, we may share your information with trusted third parties (for example, payment processors, delivery partners, IT hosts, or email providers) who agree to use it only for the purposes we specify and to protect it appropriately.

We may also disclose information where we believe in good faith that disclosure is required or permitted by law, to enforce our site policies, or to protect the rights, property, or safety of Boss Workwear, our customers, or others.

We do not sell your personal information. We do not trade your personal information to unrelated outside parties for their own marketing.

6. Retention and disposal of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to any legal obligation to retain certain records for a prescribed period.